SHIPPING AND PROCESSING
ONCE AN ORDER HAS BEEN RECEIVED IT WILL BE PUT INTO PROCESSING/PRODUCTION. YOU WILL RECEIVE CONFIRMATION OF SHIPPING YOUR ORDER WITHIN 3-5 BUSINESS DAYS. We ship Monday thru Friday (excluding holidays). We currently ship with Canada Post.
***Note: orders that require custom laser etching may take longer based on etching complexity and volume.***
ORDERS FOR CANADIAN CUSTOMERS NORMALLY TAKE 2-8 BUSINESS DAYS TO ARRIVE. REMOTE LOCATIONS MAY TAKE as much as 20 DAYS. SHIPPING charges will vary depending on where you live within Canada.
ORDERS TO U.S CUSTOMERS CAN TAKE UP TO 5-15 business DAYS. Shipping costs will vary depending where you live in the U.S.THESE ORDERS MAY ALSO have additional import/duty fees when crossing the border which is the responsibility of the customer.
We Do Not offer cancellations under any circumstances. All orders are made-to-order and the process begins immediately after an order is placed.
Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the courier/postal service first. If you need further assistance, email us at email@example.com and we will try to resolve the issue. We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.
Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel. Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.